A little bit Boho, a lot bit witchy

FAQs

Frequently Asked Questions

Where are you located?
Untamed Wilding is in the Yarra Valley, about 60kms from Melbourne's CBD.
Surrounded by Wineries and some of Australia's best food and local produce, why would we be anywhere else!

Brands we Stock
We support Women. Untamed Wilding is run by Women-for Women.
We choose to stock All Australian businesses including Skin Care, Books, Artwork, Oracle Cards and Clothing. 90% of our products are sourced right here in the Yarra Valley

Our Brands
We have 3 of our own Brands, all made in house by our Team here at Untamed Wilding
Peony & Sage is our Holistic Health label and also the brand that started it all.
Sapphire & Moonlight is our Loose Leaf Tea Collection
& the Phoenix Rose is our Crystal Candle range. 
All 3 of these brands are available for Wholesale and we stock over 50 business Australia Wide.

Want to add our Brands to your store?
Yes Queen!! Email us at peonyandsage_eoils@yahoo.com or fill in the below form, and lets talk. We have all of our products cataloged and ready for you. Ordering is easy. No MOQ, no minimum order amount. We want to support business both large and small and know how frustrating it is when the MOQ is high, or minimum spend is $500.

Own a Hamper Company or Subscription Box?
We love supporting businesses like yours!
Majority of our products are small enough to pop comfortably in your hampers, and we can custom design a product for you.
Want a certain size, signature blend, custom label? Ask us, we can create something just for you.

Do you have a Brand that fits our business?
If so, contact us!
We are always looking for new brands, new products and new ideas!
Do you make Earrings, Clothing, Spiritual Products? Email us, right now!

Payment Options
We offer Credit Card, PayPal, & Afterpay.
If you are local to the Yarra Valley and opt to Pick up your order, we also have Eftpos available.

Shipping & Packaging
We choose to use Auspost as our Carrier. We are on the Rural/Metro boarder in  Victoria which limits us for options...
Everything is packaged in Cardboard, Wood Wool and we limit our use of Plastic and Non Recyclable Packaging. The Environment is import to us, we don't want to add to Landfill. Our Studio is powered by Solar & tank water!
At this point we only ship within Australia.

Do you offer Free Shipping?
All orders over $100 automatically receive Free Shipping to anywhere within Australia

How do I contact your Team?
Below is a Contact Form. If you ever need to contact us urgently, this is the quickest way to reach us.
We check our emails often, we will usually reply within 2 hours.

Pick up or Delivery
We are based in the Yarra Valley and offer delivery on order over $50 within a 20km radius. If you wish to pick your order up, we can arrange this too.
Our address is 2/1385 Healesville Kooweerup Rd, Woori Yallock

My order got lost!
Every order we send out is Tracked.
Once we deliver your Order to Auspost its out of our hands and in the hands of the Auspost Parcel Gods.
We pay extra to have your order tracked so we both know exactly where it is from the minute you order right through to it being delivered.
All tracking numbers are emailed to you after we post your order to you.
If your order doesn't arrive, its best to lodge a complaint with Auspost.
We do not offer refunds on lost orders.

Refunds & Exchanges
If you order arrives broken or damaged we recommend lodging a Complaint with Auspost. We take the upmost care packaging your order, but we know that sometimes orders get dropped or damaged in transit.
We don't offer exchange on our products unless the product is faulty.

Gift Boxes.
Want to create your own Gift Box?
Oh yes you can!
In the Gift Box Section we have an option called "Build Your Own Gift Box' 
Choose this, then select whatever products you want to add in. We will package it up beautifully for you and ship it to whoever the Lucky person is!
We have Cards available from Just Smitten, send us an email and we will write a personalised message for you too.

Weddings and Corporate Functions
Did you know we offer Bonbonniere's for weddings?
We have a full range of Proposal Boxes and Bridal robes, you can purchase one already created by us, or you can create your own.
We can customize Candles for you Wedding day with competitive rates.
If you want to add a Tea Shot, personalised with your Wedding Information we can do that too.
Want a Signature Mist created with your favourite Fragrance to remind your guests of your special day? We have a brilliant Graphic Designer who can create something just for you! Possibilities are endless!
Let us know, lets talk about it. 
Work in the Corporate World and need Gift Bags full of Branded products? We would love to help you!
We have a Catalogue ready to email to you right now, full of ideas for your Function.

If you have any questions, below is a Contact page. Hit us up, lets chat!

Big Love
The Team at Untamed Wilding